Information Technology Internship

This internship is all about problem solving, technological investigation, and solution building. Our IT team is the body which supports the many operations of our farmer-owned cooperative and an internship in IT will advance your ability to identify problems and develop solutions in a timely and effective manner. Apply here if the words trouble shoot or analyzation of operations systems sound like the next great adventure.

  • Serve as lead for other IT projects outside of helpdesk
  • Serve as initial point of contact on customer incident requests submitted online to our ticketing system
  • Install, troubleshoot, and repair computer systems, VOIP and additional equipment located on-site and in branch offices
  • Assist our employees via occasional on-site support
  • Attempt proper resolution of incidents and service requests submitted by employees
  • Upgrade and support branch and corporate applications
  • Maintain knowledge of current and new technologies; research problems and related products required for assistance, when necessary
  • Administer and resolve issues related to Windows operating systems
  • Resolve client issues related to user account management in Windows Active Directory and Microsoft 365
  • Identify, investigate, and resolve users’ problems with computer software and hardware
  • Communicate regularly with other members of the support team to discuss recurring problems and to share solutions and best practices
  • Troubleshoot client voice issues on hosted VOIP solutions
  • Remediate or identify connection issues with branch networks, assist in service restoration during network outages
  • Participate in on-call rotation for support needs
  • Other activities as required by the company
  • Other related duties as assigned